Have any Questions?

What is SWiM PAY?

SWiM PAY is a cutting-edge financial platform that facilitates seamless and secure electronic transactions, including international transfers, payments, and currency conversions.

How do I sign up for SWiM PAY?

Signing up for SWiM PAY is easy. Visit our website, click on the "Register" button, and follow the registration process.

Is SWiM PAY safe and secure?

Absolutely. SWiM PAY prioritizes the security of your financial information. We employ robust IT and data security measures to ensure the confidentiality and integrity of your data.

Are there transaction fees with SWiM PAY?

While certain features are free, specific transactions may have associated fees. Our fee structure is transparent, and you can find detailed information on transaction costs in the pricing section of our website.

Do I earn rewards with SWiM PAY?

Yes, SWiM PAY offers a rewarding experience through the SWiM REWARDS program. Earn cash back rewards with every transaction, encouraging ongoing usage and loyalty.

Can I use SWiM PAY for personal and business transactions?

No. At the moment SWiM PAY caters to businesses only, offering tailored features to meet their distinct financial needs.

How does SWiM PAY ensure fast international transfers?

SWiM PAY leverages advanced technology to facilitate instant international transfers, making use of competitive FX conversion rates to expedite the process.

Is customer support available?

Yes, SWiM PAY provides dedicated customer support to assist with any queries or concerns. You can reach our support team through the contact information provided on our website or lodge a ticket through our Helpdesk.

What devices are compatible with SWiM PAY?

SWiM PAY is designed to be compatible with a variety of devices, including smartphones, tablets, and computers. You can access SWiM PAY through our website.

What is a Payment Platform and how does it work?

SWiM PAY is a secure and efficient digital payments system that allows users to make online transactions, including purchases, transfers, and payments.

What types of transactions can I perform with SWiM PAY?

SWiM PAY supports a wide range of transactions, including Pay Ins to your 49 currency digital wallets, FX conversions between your different currencies and Pay Outs, either wallet-to-wallet (to another SWiM PAY customer), local or international (cross border) payments.

Can I link multiple bank accounts to my SWiM PAY account?

Yes, SWiM PAY allows you to link up to three bank accounts to your account, providing flexibility in managing your finances.

How long does it take for transactions to be processed?

Transaction processing times vary based on the type of transaction. Most transactions on SWiM PAY are processed instantly, ensuring a quick and seamless experience.

Is there a limit on the amount I can transfer or spend using SWiM PAY?

For most regions we service there is no limit on the amounts you can transfer by wallet-to-wallet transfers or cross-border transactions. If making payments to an external bank account there are limits for local payments. All payments in our US region are currently limited to a maximum of USD$6,000,000 any one transaction.

How do I resolve issues with a transaction or account?

If you encounter any issues, our customer support team is ready to assist. Contact us through the provided channels, and our support staff will guide you through the resolution process.

Can businesses use SWiM PAY for transactions?

Yes, SWiM PAY is designed to cater to businesses.

Is SWIM PAY available on mobile devices?

Yes, SWIM PAY is accessible on various devices. You can access SWiM PAY through a web browser on your computer, laptop, tablet or mobile phone.

What is a foreign exchange (Forex) business, and what services do you offer?

A foreign exchange business facilitates the trading of currencies, offering services such as currency exchange, international wire transfers, and related financial transactions.

How can I exchange currencies with your business?

To exchange currencies, you can use our online platform. Follow the prompts to input the currencies and amounts you wish to exchange between your currency digital wallets.

Are there fees for currency exchange, and how are they determined?

No. We don't charge any fees on FX conversions. Just check our great rates and see how much better they are than the banks.

What currencies does your business support for exchange?

We support a wide range of 49 currencies for exchange. Check our website or contact our customer support for the most up-to-date list of supported currencies.

How are exchange rates determined, and are they competitive?

Exchange rates are influenced by market conditions. We strive to offer competitive rates, often reflecting real-time market values. You can check our rates on our website or contact us for a quote.

Can I make international wire transfers through your foreign exchange service?

Yes, our foreign exchange business offers international wire transfer services. You can transfer funds securely to international accounts using our platform.

Do you provide hedging services for businesses engaged in international trade?

No, our foreign exchange business does not offer hedging services to help businesses manage and mitigate the risks associated with currency fluctuations in international trade.

Can I open a corporate account for business-related transactions?

Yes, we provide corporate accounts for businesses. Contact our business support team for information on the documentation required and the benefits of opening a corporate account.

How can I track the status of my transactions or get assistance with any issues?

You can track the status of your transactions through our online platform, and our customer support team is available to assist with any issues. Contact us through the provided channels for support.